Returns & Exchanges
At MOONSTAR, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and tagged items. If your selection isn't quite right, our streamlined process ensures a quick exchange or full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached and include the printed return authorization slip inside.
Ship the Items
Affix the prepaid shipping label provided via email and drop your package off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing